Refund policy

Returns

Our return policy lasts 14 days, which means you have 14 days from the date you receive your item to submit a return request.

To be eligible, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Have any return questions? Feel free to reach out to us anytime at bigproblemproductionslsp2026@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it for you.

Exchanges

The fastest way to get the item you want is to return the item you already have. Once your return is accepted, simply place a separate order for the new item.

To request an exchange, contact us at bigproblemproductionslsp2026@gmail.com.
If your exchange is approved, we'll provide you with a return shipping label and instructions on how and where to send your package. Items sent back without an exchange request will not be accepted. Please note that exchanges must be shipped to one of the following addresses: 368 Russell Road, Saskatoon SK, Canada, S7K 6P2 or 27B Chester Ave, Dianella, WA 6059.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Keep in mind that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at bigproblemproductionslsp2026@gmail.com.